Refund Policy
Effective date: February 26, 2026
1. Consulting & Development Services
Because our services are custom in nature, fees for completed work are generally non-refundable. If you are unsatisfied with delivered work, please contact us within 14 days of delivery and we will work with you to address your concerns, which may include revisions or, at our discretion, a partial or full refund.
2. Deposits and Prepayments
If a project requires an upfront deposit, refund terms for that deposit will be outlined in the service agreement. In the absence of a written agreement, unused portions of deposits may be refunded upon request.
3. Cancellations
If you wish to cancel a project before work has begun, you are entitled to a full refund of any amounts paid. For projects already in progress, we will invoice only for work completed and refund any remaining balance.
4. How to Request a Refund
To request a refund, please contact us at hello@perceptronenterprises.com with your name, project details, and reason for the request. We will respond within 5 business days.
5. Refund Method
Approved refunds will be issued to the original payment method via Stripe. Please allow 5–10 business days for the refund to appear on your statement.
6. Contact
If you have questions about this Refund Policy, please reach out at hello@perceptronenterprises.com.